Return Policy

Beeswax Works wants to ensure you are satisfied with your purchase of pure beeswax candles, ALWAYS!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You'll also need the receipt or proof of purchase.

To start a return, please contact us at hello@beeswaxworks.ca. Products should be returned in their original packaging. Please note that returns will need to be sent to one of the following addresses, depending on your shipping method: by return courier to 1240 Powerhouse Road, Unit 1110, Revelstoke BC, V0E 2S0, or by Canada Post to 1200 Oscar Street #7, Revelstoke BC, V0E 2S1.

You can always contact us for any return question at hello@beeswaxworks.ca or call 250.805.2463.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the shipping box, the damaged product, and/or the issue in your email — this helps us review your claim and process it quickly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

U.S. Orders Refused or Returned for Unpaid Duties or Carrier Charges

This section applies only to U.S. orders that are refused, abandoned, or returned to us because import duties, import taxes, or UPS brokerage charges were not paid — see our Shipping Policy for how those charges work. It does not require the 30-day return window or original-condition requirement above, since the package was never delivered to you.

If UPS returns the package to our Revelstoke facility, we will refund the price of your merchandise once we've received and inspected it, less our original outbound shipping cost and any return freight, restocking, or disposal costs we actually incur or are charged by UPS. If UPS disposes of or abandons the package instead of returning it to us, we will process your refund once UPS confirms the shipment will not be delivered or returned, less any disposal costs charged to us.

Either way, we will not charge you anything beyond your original order total without contacting you first. Refunds are issued to your original payment method within 10 business days of approval, on the same timeline described under Refunds below.

Refunds

For U.S. orders refused or returned due to unpaid import duties, taxes, or carrier charges, see "U.S. Orders Refused or Returned for Unpaid Duties or Carrier Charges" above instead. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@beeswaxworks.ca.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at hello@beeswaxworks.ca.