Warranty & Shipping


Warranty 

Money Back Guarantee - Always.

Bees Wax Works wants to ensure you are satisfied with your purchase of pure beeswax candles, always.

Please contact us at candles@beeswaxworks.ca with regard to your concerns.

Please note the following, thank you.

To complete your return/exchange, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at candles@beeswaxworks.ca or toll free at 1-844-526-0211, and send your item to: 399 Collins Road, Salt Spring Island, British Columbia, CA V8K 2N1.

Shipping of items for return or exchange.

To return your product, you should mail your product to: 399 Collins Road Salt Spring Island British Columbia CA V8K 2N1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

Retail Web Orders Enjoy Fuss Free Flat Rate Shipping on  - Always.

$15 Flat Rate Shipping on Canadian Orders (5-7 Business Days)

$30 Flat Rate Shipping on USA  Orders (7-10 Business Days)

$45 Flat Rate Shipping on International Orders 

Wholesale Orders ship via Canada Post at the discounted rate that Bees Wax Works receives as a Venture One CPC user.  This expense is charged back to the wholesale partner at time of invoice for goods.

All orders ship from our candle shop in three to five (3-5) Business Days.

All purchases, whether retail or wholesale, will be shipped via Canada Post Corporation (CPC) unless otherwise discussed, and are shipped from Salt Spring Island, BC.

Shipments will utilize the "Expedited Parcel" Service of CPC in Canada, unless otherwise discussed. Shipments to the USA or International countries will be sent  "Air Tracked" Packages.

Should you wish extra insurance on your purchase please let Bees Wax Works know at time of purchase.

Shipping costs are carried by the purchaser and are non-refundable.

Should you have any questions or concerns with regard to the foregoing, please do not hesitate to contact Bees Wax Works via candles@beeswaxworks.ca. Thank you.