Warranty & Shipping

Money Back Guarantee:

Beeswax Works offers a Money Back Guarantee to ensure customer satisfaction with their pure beeswax candles. If customers have any concerns, they can contact Beeswax Works by completing the contact form below, or hello@beeswaxworks.ca.


  • Customers need to provide a receipt or proof of purchase for returns/exchanges.
  • Once a return is received and inspected, customers will be notified via email.
  • Refunds will be processed and credited to the original payment method within a certain number of days.


  • Customers can request exchanges for the same item by completing the contact form below, emailing hello@beeswaxworks.ca or calling the toll-free number (1-833.570.5427)
  • The item should be sent to Beeswax Works (1200 Oscar Street Unit 7, Revelstoke BC, V0E 2S1)

Shipping of Items for Return or Exchange:

  • Customers are responsible for the cost of returning items.
  • Shipping costs are non-refundable, and the cost of return shipping will be deducted from the refund.


  • Shipping rates for Canadian and USA orders are specified at checkout.
  • We also offer expedited shipping alternatives through Purolator Courier.
  • All orders typically ship within one to three (3-5) business days.
  • Customers can request extra insurance on their purchase at the time of checkout.

If customers have any questions or concerns about these policies, they can contact Beeswax Works via email at hello@beeswaxworks.ca or by calling 1-833.570.5427

Refund Requests