Wholesale Terms & Conditions
Commitment to Quality:
- Beeswax Works is a distinguished small-batch candle company located in Revelstoke, British Columbia, known for crafting handmade candles with care and creativity.
- Our dedication to quality extends to our respectful and artisanal approach.
- While we retail our candles online, at farmer's markets, and artisan fairs, we also offer wholesale partnerships to retail partners and distributors.
Shipping Wholesale Orders:
- All wholesale orders will be dispatched from our Revelstoke, BC candle shop within five to ten (5-10) business days from the order date.
- Shipping is facilitated through Canada Post and available couriers originating in Revelstoke, British Columbia.
- Orders with outstanding invoices will not be processed for shipping.
- Shipping expenses are the responsibility of the stockist and are non-refundable.
- For inquiries or concerns, reach out to Beeswax Works via email at firstname.lastname@example.org or toll-free at 1-844-526-0211.
Order and Payment Terms:
- Wholesale partners are required to make payment at the time of order placement.
- Alternative payment arrangements must be agreed upon in writing via email between Beeswax Works and the Stockist.
- Initial minimum order: $750.00 CAD (pre-shipping and taxes). Subsequent minimum orders: $500.00 CAD (pre-shipping and taxes).
- The cumulative minimum order for a calendar year is $1,000.00 CAD to qualify for Tier 2 pricing (with further discounts on orders of 12 or more units of a product).
- Online wholesale orders are exclusively accepted through our dedicated platform accessible via the green button link on our homepage. Please use the "Wholesale Check Out" option.
- Accepted payment methods: credit card, PayPal, and EFT. Returned NSF cheques will incur a $50.00 CAD administration fee payable to Beeswax Works.
- New orders will not ship until all outstanding invoices are settled.
- Prices are subject to revision without prior notice.
Money Back Guarantee:
- Beeswax Works stands behind its products and offers a money-back guarantee to ensure customer satisfaction.
- For concerns, contact us at email@example.com or toll-free at 1-844-526-0211.
- Returns or exchanges require a receipt or proof of purchase.
- Upon receiving and inspecting your return, we will notify you via email.
- Refunds will be credited to your account, credit card, or original payment method, after deducting a 10% restocking fee.
- For item exchanges, email us at firstname.lastname@example.org or call toll-free at 1-844-526-0211. Ship the item to: Beeswax Works, 1200 Oscar Street #7, British Columbia, V0E 2S1.
- Return products to: Beeswax Works, 1200 Oscar Street #7, British Columbia, V0E 2S1.
- Stockists are responsible for return shipping costs, which are non-refundable. Refunds will have return shipping costs deducted.
- The time for exchanged products to reach you may vary based on your location.
Updated: July 10, 2023