Hex 5.0

Warranty 

Money Back Guarantee - Always.

Bees Wax Works wants to ensure you are satisfied with your purchase of pure beeswax candles, always.

Please contact us at candles@beeswaxworks.ca with regard to your concerns.

Please note the following, thank you.

To complete your return/exchange, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at candles@beeswaxworks.ca or toll free at 1-844-526-0211, and send your item to: 300 Gill Road, Ladysmith, British Columbia, CA V9G 1X9.

Shipping of items for return or exchange.

To return your product, you should mail your product to:

300 Gill Road, Ladysmith, British Columbia, CA V9G 1X9.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

Retail Web Orders Enjoy Fuss Free Flat Rate Shipping - Always.

Orders over $99 CAN ship for FREE

$15 Flat Rate Shipping on all other Canadian Orders (5-7 Business Days)

$35 Flat Rate Shipping on USA  Orders (7-10 Business Days)

$65 Flat Rate Shipping on International Orders 

All orders ship from our candle shop one to three (1-3) business days.

Should you wish extra insurance on your purchase please let Bees Wax Works know at time of purchase.

Should you have any questions or concerns with regard to the foregoing, please do not hesitate to contact Bees Wax Works via candles@beeswaxworks.ca or call us at 1 844 526 0211.

Thank you.

Handcrafted, from Hive to Home

Traditional beeswax chandlery is the alchemy of turning flowers into light. Warm, luxurious illumination that celebrates your home. Our artisanal candles are hand-crafted in our studio in the Pacific Northwest, using only pure, wild Canadian beeswax, filtered through clay and charcoal to ensure quality.

Beeswax is both sustainable and protects biodiversity; a natural, renewable resource, sourced from apiaries throughout British Columbia and Alberta. The colour of the wax changes season to season, depending on what flowers the bees gather pollen and nectar from - to feed the hive.  As the bees move from flower to flower they pollinate our planet.

Our candles are a treasured gift of aroma, form, and an indulgent, intimate light.

Please remove all packaging and labels before burning, and trim the wick a quarter of an inch.

Please never leave a flame unattended; always keep your burning candle in sight.

Maintaining A Traditional Beeswax Candle

Trim the wick before, during and after each burn to a quarter of an inch, slightly longer for tapered candles.

As the candle burns down, gently 'hug' the melted wax inwards, to contain the wax pool.

Generally, burn each candle one hour for every inch that the candle is wide; for example a three inch wide candle is best burnt for three hours to 'open' up the candle and burn the wax efficiently.

To extinguish, smartly press the wick into the wax pool, then straighten the wick and trim to a quarter of an inch.  This will not only ensure the absence of smoke but will re-coat the wick for the next lighting.

Bloom is a whitish patina that may form over time. It is a sign of purity in the natural beeswax.  This is the natural rising of minerals to the surface, and may be wiped away with a lint-free cloth.

Keep candle groupings well spaced; too many candles too close will generate too much heat and cause neighbouring candles to melt.

Never put essential oils into a molten wax pool; use an oil diffuser with a candle instead.

Beeswax has been used as a household aid for centuries; poured into gaps in wooden floors to prevent squeaking, rubbed on draws for an easier glide, drawn onto saw blades to prevent binding and rust, and even on metal zippers.

Bees Wax Works candles are best burned in a draft free environment, to ensure a dripless candle. A flickering flame may indicate a draft.

Contact us anytime for more information at candles@beeswaxworks.ca.